2016-01-08

Cookies and privacy

Cookie policy

Photo courtesy of: Lisa Fotios from North Wales

 

Cookies are plain text files containing small amounts of anonymous information that are created and stored on your computer or mobile device when you visit our website. They resemble in no way the cookies pictured above, which would definitely mess up the internals of your computer or mobile device.

11ANTS uses cookies to improve your site experience by making it easier to use. This includes: remembering preferences, adding items to your basket and enabling smooth login. 11ANTS also uses cookies to identify any issues and areas for improvement – these analytical cookies help us make our website better and more effective.

11ANTS will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by 11ANTS, or any other website, you can do this through your browser settings. Your browser is the way you access the internet for example Internet Explorer, Firefox, Chrome, Safari. The ‘Help’ function within your browser should tell you how you can restrict or block cookies.

For information on how to restrict or block cookies on the browser of your mobile phone you will need to refer to your handset manual. Alternatively, you will also find details on how to restrict or delete cookies on a wide variety of browsers, as well as more general information about cookies, on the About Cookies website through the following link

 

Privacy policy

11ANTS follows strict security procedures in the storage and disclosure of information which you’ve given us. When you make an online order, we need to know your name, email address, billing address and delivery address. This allows 11ANTS to process and fulfill your orders and to notify you about your order status. 11ANTS also require a telephone number in case we need to contact you.

You have trusted 11ANTS by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about the products and services of 11ANTS. We will not pass any of your details on to third parties for profit or otherwise. Our security procedures mean that we may occasionally request you to answer security questions or provide proof of identity before we are able to disclose sensitive information to you.

Visitors to 11ANTS may have their sessions recorded in order to provide feedback that will help us monitor performance and improve customer experience. Personally identifiable information is not visible to us or any 3rd party.

 

© 11ANTS 2016